Aug 29
URGENT REFUND REQUEST - 49.99€ charged despite 7-day free trial
I am contacting you again regarding an incorrect charge of €49.99 for an annual Sansglu subscription.I have already contacted you twice at your support email address, but I have received no response whatsoever.The situation is very straightforward:I previously used a 7-day free trial and cancelled it before it renewed.I received confirmation that the first subscription would end on August 16.After that first trial had ended, the Sansglu app again displayed an offer clearly stating “7 days free”.I accepted the offer specifically because it was presented to me as a new 7-day free trial.Instead, I was charged €49.99 immediately for the annual subscription.I have a screenshot taken at the moment I accepted the offer showing the “7 days free” offer.I also have the email confirming that my previous subscription had already been cancelled and was ending on August 16.If my account was not eligible for another free trial, why did the application display the “7 days free” offer to me after my previous trial had already ended?If the offer was not actually available to my account, the application should not have presented it to me as an available offer without clearly informing me that I was not eligible.I am therefore requesting A full refund of €49.99.Please respond to this email and resolve the matter directly.I would strongly prefer to resolve this with Sansglu directly rather than pursue the matter through further payment-dispute and consumer-protection channels.RegardsSilvia Scotti
Pending